What if I have other questions or need assistance?
If you have any other questions or need assistance, please don’t hesitate to contact our customer support team. You can reach us via email at info@aplateforme.com or through our website’s contact form. We are here to help and ensure you have the best experience with our service.
How do I reheat the meals?
Each meal comes with specific reheating instructions on the label. Generally, you can reheat meals in the microwave for 2-3 minutes or in the oven at 350°F for 18-20 minutes. Please follow the instructions carefully to ensure the best taste and quality.
Where do you deliver?
As you begin to place an order you’ll see a drop-down with a list of zip codes we deliver to. If you’re unsure whether we deliver to your area, please contact us via the website’s contact form or send an email to info@aplateforme.com. We are continuously expanding our delivery zones, so stay tuned for updates!
Can I customize my meal plan or menu?
Yes, we offer customization options for our meal plans. You can select your preferred meals from our weekly menu when placing your order. Additionally, you can specify any dislikes or preferences, and our chefs will do their best to accommodate your requests. For more extensive customizations, please contact our customer service team.
How are the meals packaged and delivered?
Our meals are carefully packaged in eco-friendly, recyclable containers. Each meal is labeled with detailed nutritional information and reheating instructions. We use insulated bags and ice packs to keep the meals fresh during transit. Our delivery team ensures that your meals arrive safely and on time.
What if I have dietary restrictions or allergies?
We understand the importance of accommodating dietary restrictions and allergies. When placing your order, please indicate any specific dietary needs or allergies in the notes section. Our team will do their best to accommodate your requirements. However, please note that while we take every precaution, cross-contamination may occur, and we cannot guarantee a completely allergen-free environment.
Are your chefs certified in food handling and management?
Yes, all our chefs are certified in food handling and management. They have undergone extensive training and certification to ensure the highest standards of food safety and hygiene. We follow strict protocols to maintain a clean and safe kitchen environment.
What is the order deadline for placing an order?
The deadline for placing an order is Thursday by 11PM. This allows us enough time to source the freshest ingredients and prepare your meals. We recommend placing your order as early as possible to ensure availability, especially for popular meal plans.
When are the meals prepared and delivered?
Our meals are freshly prepared every week. We start preparing the meals on Sunday, and they are delivered on Sunday. This ensures that you receive the freshest meals possible. Specific delivery windows may vary based on your location, and we will provide an estimated delivery time once your order is confirmed.
What type of ingredients do you use in your plant-based meal prep service?
We use only the highest quality, fresh, and organic plant-based ingredients in all our meals. Our chefs carefully select seasonal vegetables, grains, legumes, nuts, and seeds to create nutritious and delicious meals. We prioritize locally sourced ingredients to support local farmers and ensure the freshness of our meals.